• All UK orders are sent via Royal Mail tracked services.
• At busy periods it may take a little longer for your delivery to arrive.
• Saturdays, Sundays and all bank holidays are classed as non-working days.
• Our products are shipped from the UK and sold on an unpaid Delivery Duty basis.

• Full price items and sale items purchased on www.quba.com must be returned within 28 days of purchase and be in its original, unworn and re-sellable condition with all tags and hygiene labels attached for a refund.
• Full price items purchased in Quba & Co Stores within 30 days with a valid proof of purchase will be eligible for an exchange. Sales items can only be exchanged within 14 days at store, accompanied by a valid proof of purchase. We only accept items in their original, unworn and re-sellable condition with all tags and hygiene labels attached for an exchange or refund.
• If you have purchased products as part of a promotional offer or discount, the refund will be adjusted to reflect any failure to meet the original promotional requirements as a result of returning the product.
• For hygiene reasons, swimwear can only be returned as long as the product is unused, in a fully re-sellable condition, and all hygiene strips are in place and unbroken. Swimwear purchased in store can only be returned if purchased full price.
• Gift Cards cannot be exchanged for cash.
• Cash purchases can only be returned to a Quba & Co Store for a cash refund.
• All refunds will be credited back to your original payment method. Refunds should appear in your account within 7 working days from the date of your refund receipt.
• We only accept returns on purchases made either through our website (www.quba.com) or one of our stores. Purchases made from a third party stockist must be returned to them.
• We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. Therefore, from time to time, we may be unable to fulfil your order. In this event, a refund will be processed within 2 working days and you will be notified via email.

• Customers are responsible for returning goods, including any costs incurred to do so. We would recommend using a tracked service, as the items are the responsibility of the customer until they reach us.
• At busy periods it may take a little longer for your delivery to arrive.
• Please ensure you have completed and enclosed your returns form and specified whether you would like a refund.
• Please ensure your items are in their original, unworn and resalable condition and accompanied by proof of purchase.

• All online orders can refund by posting to Quba & Co Head Office.
• If you wish to post your return to us, please send your item(s) to the following address:

Quba & Co Returns

Upper Ground 81, Broadstone Mill

Broadstone Road

Stockport

Cheshire

SK5 7DL